1. Introduction and Scope
Welcome to the UboMoney Privacy Policy. UboMoney ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online gaming services. This Privacy Policy applies to all users of the UboMoney website at ubomoney.best, including registered members, visitors, and anyone who interacts with our platform through any device.
This UboMoney Privacy Policy is written in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, along with its implementing rules and regulations issued by the National Privacy Commission (NPC). As a platform serving Filipino players, your rights under Philippine data protection law are fully respected and honoured by UboMoney.
By accessing or using UboMoney, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform.
Quick Summary: UboMoney collects your data to run your account, process payments, prevent fraud, and improve your gaming experience. We do not sell your data. You have the right to access, correct, or delete your information at any time.
2. What Personal Data We Collect
UboMoney collects different categories of personal data depending on how you interact with our platform. Below is a clear breakdown of the types of information we may gather from you:
2.1 Account and Identity Information
- Full legal name (as it appears on your government-issued ID)
- Date of birth (to verify you are at least 21 years old)
- Gender and nationality
- Email address and mobile number
- Username and encrypted password
- Residential address in the Philippines
2.2 Identity Verification (KYC) Documents
- Copies of valid Philippine government-issued IDs (e.g., PhilSys national ID, passport, SSS card, voter's ID, driver's license)
- Selfie or facial photograph for biometric verification
- Proof of address documents where required
2.3 Financial and Transaction Data
- GCash, Maya, or other e-wallet account references (not full credentials)
- Bank account details for PESONet / InstaPay transfers
- Transaction history: deposits, withdrawals, bonus claims, and wager records
- Payment method type and last four digits of linked cards where applicable
2.4 Gameplay and Behavioural Data
- Games played, session duration, and wagering patterns
- Bonus usage and promotional engagement history
- Win/loss records and game preferences
- Customer support chat logs and communication history
2.5 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session timestamps and login history
- Cookie and tracking technology data (see Section 6)
UboMoney supports local Filipino payment methods including GCash and Maya, handling your financial data with the utmost care and security.
From Luzon to Mindanao, UboMoney protects the privacy of every Filipino player who joins our platform.
3. How We Collect Your Information
UboMoney collects personal information through the following channels:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or fill out any form on the platform.
- Automatically: Through cookies, web beacons, log files, and other tracking technologies as you browse and use the UboMoney website.
- From third-party service providers: Including identity verification partners, payment processors (GCash, Maya, banks), fraud detection services, and analytics providers — all of whom are contractually bound to protect your data.
- From public sources: Where legally permitted, we may cross-reference information from publicly available databases to verify identity or detect fraud.
4. Why We Use Your Data (Legal Basis)
UboMoney processes your personal data for the following specific purposes, each grounded in a valid legal basis under the Data Privacy Act of 2012:
| Purpose |
Legal Basis |
| Account registration and management |
Contract performance |
| Identity verification (KYC/AML compliance) |
Legal obligation |
| Processing deposits and withdrawals |
Contract performance |
| Fraud detection and security monitoring |
Legitimate interest / Legal obligation |
| Providing customer support |
Contract performance |
| Sending promotional offers and bonuses |
Consent |
| Improving platform features and UX |
Legitimate interest |
| Responsible gaming tools and monitoring |
Legal obligation / Legitimate interest |
| Legal compliance and regulatory reporting |
Legal obligation |
Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team.
5. Who We Share Your Data With
UboMoney does not sell, lease, or trade your personal data. However, we may share specific information with trusted third parties when necessary for the legitimate operation of the platform. These include:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks — to process your financial transactions securely.
- KYC and identity verification providers: Third-party services that help us verify your identity in compliance with anti-money laundering regulations.
- IT and cybersecurity service providers: Companies that assist with platform security, server infrastructure, and data protection.
- Analytics partners: Services that help us understand platform usage and improve user experience — only with anonymised or aggregated data where possible.
- Gaming software providers: Game studios whose titles are offered on UboMoney may receive session data required for game functionality.
- Regulatory authorities: Philippine gaming regulators, the National Privacy Commission, and law enforcement agencies when required by law.
All third-party partners are bound by contractual data processing agreements that require them to handle your personal data in accordance with Philippine data protection standards.
6. Cookies and Tracking Technologies
UboMoney uses cookies and similar technologies to enhance your browsing experience, maintain your session, and understand how players interact with our platform. Here's what you need to know:
Types of Cookies We Use
- Essential Cookies: Required for the platform to function correctly — including keeping you logged in, maintaining your session security, and remembering your preferences. These cannot be disabled.
- Analytics Cookies: Help us understand which pages are most popular, how long players stay, and where they encounter difficulties. Data is aggregated and anonymised.
- Functional Cookies: Remember your language settings, preferred games, and other customisation choices to personalise your UboMoney experience.
- Marketing Cookies: Used to show you relevant UboMoney promotions and measure the effectiveness of our campaigns. These are only active if you have consented.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of your UboMoney account.
7. How Long We Keep Your Data
UboMoney retains your personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or as required by Philippine law and regulatory obligations. Specific retention periods include:
- Active account data: Retained for the duration of your account with UboMoney.
- KYC and identity documents: Retained for a minimum of 5 years after account closure, in compliance with anti-money laundering regulations.
- Financial transaction records: Retained for at least 5 years in accordance with Philippine financial regulations.
- Support communications: Retained for 2 years from the date of the interaction.
- Marketing consent records: Retained until you withdraw consent, plus an additional period required for legal documentation purposes.
When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.
8. How We Protect Your Information
UboMoney implements a multi-layered security architecture to protect your personal data from unauthorised access, loss, disclosure, or misuse. Our key security measures include:
- TLS Encryption: All data transmitted between your device and UboMoney is encrypted in transit using industry-standard Transport Layer Security (TLS).
- Encrypted data storage: Sensitive data, including passwords and financial details, is stored using strong hashing and encryption algorithms.
- Access controls: Only authorised UboMoney personnel with a legitimate need can access your personal data — on a strict role-based access control (RBAC) basis.
- Regular security audits: Our platform undergoes regular vulnerability assessments and penetration testing to identify and address potential security gaps.
- Fraud monitoring systems: Real-time monitoring tools flag suspicious activity, unusual login patterns, and abnormal transaction behaviour.
- Employee training: All UboMoney staff who handle personal data are trained on data protection best practices and their obligations under RA 10173.
Security Reminder: While UboMoney takes every reasonable measure to protect your data, no system is 100% immune to threats. Help us protect your account by using a strong password, enabling two-factor authentication, and never sharing your login credentials with anyone.
9. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 and this UboMoney Privacy Policy, you have the following rights regarding your personal data:
To exercise any of these rights, contact UboMoney's Data Privacy Officer at support@ubomoney.best. We will respond to verified requests within 15 business days, as required under RA 10173.
10. Children's Privacy
UboMoney is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access.
If we discover that personal data has been collected from a person under 21 without verified parental consent, we will immediately delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on UboMoney, please contact us immediately at support@ubomoney.best.
11. Updates to This Privacy Policy
UboMoney may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify active players by email and/or through a prominent notice on the UboMoney platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page will always show when this Privacy Policy was most recently revised. We encourage you to review this page from time to time to stay informed about how we handle your personal information.
Your continued use of UboMoney after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this UboMoney Privacy Policy or your personal data, please get in touch with our Data Privacy Officer:
- Email: support@ubomoney.best
- Website: ubomoney.best
- Response Time: Within 2–3 business days for general inquiries; within 15 business days for formal data subject requests
If you are not satisfied with our response to your privacy concern, you have the right to file a complaint directly with the National Privacy Commission of the Philippines at privacy.gov.ph.
